top of page

Pat Connect Privacy Policy

 

We are Pat Connect Limited

 

Protecting your privacy is very important to us. At Pat Connect, we are committed to safeguarding the personal information you provide. This privacy policy (“Policy”) explains how we collect, use, and protect your personal information.

 

This Policy applies to your use of our website (https://patconnect.co.uk) , the Pat Connect Platform, and any other channels where you interact with us. The Website and Pat Connect Platform are operated by Pat Connect. If you engage with us through third-party websites or platforms, please refer to their respective privacy policies.

 

Pat Connect acts as the data controller for any personal data collected via our Website and Pat Connect Platform.

 

This Policy also explains how we use cookies and similar technologies. If you have any questions regarding this Policy, please contact us using the details provided at the end of this document.

 

Unless otherwise defined here, capitalized terms carry the meanings described in our Conditions and Terms of Use. By accessing our Website or Subscription Services, you agree to the terms of this Policy and our Conditions and Terms of Use (where applicable).

 

 

Personal Data We Collect

 

 

The Pat Connect Platform stores information related to companies or individuals.

 

We may collect your personal information through various interactions, including but not limited to: completing enquiry forms, attending webinars or events, emailing, calling, messaging via social media, placing orders, completing surveys, or subscribing to newsletters.

 

We collect only the data we need, such as your name, company name, partial address, country, email, and phone number. We do not store credit card or bank account details.

 

The Pat Connect Platform may collect personal information when you:

 

  • create an account;

  • use our Subscription Services;

  • contact Pat Connect; or

  • visit our websites.

 

 

Providing personal information is optional, but not doing so may limit our ability to offer Subscription Services or provide the most up-to-date information.

 

 

Providing Information About Others

 

 

When using the Subscription Services, you may submit personal information about another person. You must ensure you are authorized to share this information and that the individual has consented to its collection and use in line with this Policy.

 

You should help individuals exercise their rights to access or update personal data submitted via the Pat Connect Platform if requested.

 

 

Data Collected Automatically

 

 

We use cookies and similar technologies to enhance your experience on our Website. Cookies allow us to recognize your browser and track aggregate usage data to improve our services.

 

Third-party service providers may assist us in analyzing traffic and interactions, but they are not permitted to use the data for other purposes. You may configure your browser to disable cookies, though some features may not function properly.

 

We use tools like Google Analytics to understand Website performance. These tools track aggregate usage patterns but do not collect personally identifiable information. We also use cookies for analytics, marketing experiments, and remarketing purposes, without sharing your personal data with third parties.

 

 

How We Use Your Data

 

 

The Pat Connect Platform collects your personal information to provide Subscription Services and related services, including:

 

  • verifying your identity;

  • administering services;

  • notifying you of updates or new offerings;

  • providing training;

  • marketing (if consent is given);

  • resolving technical issues;

  • complying with legal obligations;

  • general communications.

 

 

You consent to this use of your personal information by using our services. You are responsible for keeping your account password secure. Notify us immediately of any misuse and change your password promptly.

 

 

Marketing Communications

 

 

Where required, we obtain your consent before sending marketing communications. We may contact you with industry news, product updates, or other relevant information. You can unsubscribe at any time via the unsubscribe link in our emails or by contacting us. Service-related communications, such as account updates or order confirmations, will continue even if you opt out of marketing emails.

 

We may use your personal information to tailor communications and improve your experience with our services.

 

 

Aggregated Non-Personal Data

 

 

The Pat Connect Platform may aggregate anonymized data to better understand usage patterns and improve services. This data cannot be used to identify individuals. Aggregated data may also be used to provide business insights, benchmarking, and service enhancements.

 

 

Legal Basis for Processing

 

 

Our legal basis for processing your personal information includes:

 

  • Contract performance: Using your data to fulfill our contract with you.

  • Legitimate interests: Improving services, providing content, resolving technical issues, and maintaining records.

  • Legal obligations & vital interests: Compliance with laws and regulatory requirements.

  • Consent: Where you provide explicit permission, such as for marketing communications.

 

 

 

Data Storage

 

 

Pat Connect stores personal information on secure servers located in the UK . These servers remain under our control and are protected with appropriate security measures. Data transfers comply with data protection regulations.

 

We never store credit card information; third-party providers handle payments securely.

 

 

Security Measures

 

 

We implement technical, physical, and administrative measures to protect your data against unauthorized access, loss, or misuse. In the event of a data breach, we will notify affected individuals within 72 hours.

 

 

Sharing Data with Third Parties

 

 

We may share your information with trusted third-party service providers for business purposes, including insurers, legal advisors, or email platforms. These providers are required to follow strict security standards.

 

Your data may also be shared within our corporate group for analytics or service support. Social media interactions are not covered by this Policy.

 

 

Retention of Personal Data

 

 

We retain personal information only as long as necessary for the purposes it was collected, including legal and regulatory obligations. Data may be anonymized for research or statistical purposes indefinitely.

 

 

Your Rights

 

 

You have the right to access, correct, update, restrict, or request deletion of your personal data at any time. You can also opt out of marketing communications. Complaints can be submitted to the Information Commissioner’s Office (ICO), though we encourage you to contact us first.

 

 

Payments

 

 

Pat Connect does not store credit card details. Payments are processed securely through third-party providers, who handle sensitive payment information. Only minimal payment-related information (e.g., last four digits of the card, confirmation of payment) is stored by Pat Connect.

 

 

Responsibility for Third-Party Transfers

 

 

You are responsible for reviewing the privacy practices of third-party applications if you transfer data to them using our Subscription Services. Pat Connect is not liable for these third-party practices.

 

 

Policy Updates

 

 

We may update this Policy at any time to comply with laws or improve practices. The latest version will always be available on our Website.

 

 

Contact

 

 

For questions about this Policy or to exercise your data protection rights, please contact our Data Protection Officer via our contact form.

bottom of page